Return Policy - buying online

We hope you will love your sandals from Positano, Italy.  If you don’t feel like Cinderella and the fit is not quite right, you can return “in-stock” sandals to us.  Please send us an email at denapavonecollection@gmail.com to let us know.  You have 3 days from date of delivery to return them to us.  

Please use a trackable and insured shipping method as we are not responsible for return merchandise not received.

We want you to be happy with your sandals, please try them on a rug or indoors.  Please do not try them on outside ~ grass & dirt will dull our sparkle :)  Sandals that show signs of wear will not be eligible for return.

After your item is received, your refund will be processed and a credit be applied to your credit card.  You will receive an email once we receive your return.

Please ship them to:

Dena Pavone Collection

7 Cobblers Way

Hopkinton, MA 01748

Please feel free to email or call us (617-823-3525) if you have any questions.

Sparkle on,   Dena + Wendy + Sue   a.k.a. The Shoe Psychologists

 

Exchanges

Due to our limited edition sandals, exchanges in the same style are not always possible.  Call or email your shoe psychologists and we can discuss options for you.

You are always welcome to visit to our showroom in Hopkinton, MA to view and try on all “in-stock” sandals in your size.