We offer free shipping on all orders.
In stock sandals will ship within 1-3 business days of order date. Pre-Order sandals will typically ship within 1-2 days of expected ship date, but this time frame can vary and will be communicated to you when you place your order.
We ship via USPS 2-day Priority Mail. Transit times will vary based on the delivery location, and orders usually arrive within 1-3 days from the ship date. If you require expedited shipping, please email us. We will receive a tracking notification once your order has shipped.
For sandals from the Dena Pavone Italy Collection, we offer an exchange or full refund within 7 days of receiving your package. To be eligible for a return, we ask that all returned sandals be unworn and in the same condition in which they were received.
We want you to be happy with your sandals, please try them on a rug or indoors. Please do not try them on outside. Sandals that show signs of wear will not be eligible for return.
To request a return, please email firstname.lastname@example.org with your order number and reason for return and we will get back to you as quickly as we can. Thank you!
Please use a trackable and insured shipping method as we are not responsible for return merchandise not received. Customers are responsible for return shipping cost.
You will receive an email once we receive your return and have processed your refund.
Please ship them to:
Dena Pavone Collection
7 Cobblers Way
Hopkinton, MA 01748
Please feel free to email or call us (617-823-3525) if you have any questions.
Grazie! Dena + Wendy + Sue a.k.a. The Shoe Psychologists
You are always welcome to make an appointment to visit to our showroom in Hopkinton, MA to view and try on our sandals .